Before you contact us, you can check the questions most frequently asked by our customers. This will help you to get a quicker answer.
Delivery and ordering
Please read our delivery policy at the bottom of the page.
Delivery is free anywhere in the world.
If your order includes more than one item, they may be shipped separately, depending on available stock and shipping warehouses. Don’t worry, your package will arrive shortly.
In case of a manufacturing defect, you can send us a picture of the defect and we will refund you immediately. In addition, if you wish, we will give you a discount code for your next order.
You can return your order, up to 14 days after receipt, for an exchange or a refund (shipping costs are at the buyer’s expense). The product must be in very good condition and must not have been washed. We will refund you as soon as we receive the package.
Please contact us at firstname.lastname@example.org if you wish to make a return.
The “HTTPS” in the URLs of our shops testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce sites. As e-tailers, we are aware that the use of SSL is becoming a must nowadays. It is the best way to protect your data and to protect you from hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which stands for “secure” and which is added to the “http” protocol of the web page in the address bar.